Support
How can we help?
Questions about an order, a payment, your account or your shop. Send us a request and a person on our team will reply, usually within one working day.
Before you write
The quickest answers are often already in the app.
Orders and delivery
Track every stage from the Orders tab. If a piece is late or not as agreed, open the order and choose Report a problem.
Payments and refunds
Pay through Paystack in the app. A deposit starts the work and the balance is due before handover.
Cancellations and refundsMeasurements and fit
Keep your measurements in a profile and reuse them on every order. Your tailor can check them before cutting.
Your account
Reset your password from the sign-in screen, or sign in with your phone. You can delete your account at any time.
Delete your accountSelling as a tailor
Set up your shop, services and payouts from the Shop tab. Your readiness checklist shows what's left to do.
Send us a request
Tell us what happened and we'll reply by email.